WEBSITE AND SMS PRIVACY STATEMENT

Asian Counseling and Referral Service (ACRS) provides a website: acrs.org.

The website allows users to view information about ACRS’s services, donation and volunteer opportunities, news, and events.

This Privacy Policy applies to acrs.org and SMS text messaging services offered by ACRS. It describes how ACRS collects, uses, and protects personal information, as well as the choices available to users regarding the collection, use, and disclosure of their information.

Personal information refers to individually identifiable data. De-identified or aggregated information is no longer considered personal information under this policy.

Any protected health information maintained by ACRS is governed by ACRS’s Notices of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA). These Notices may contain additional provisions regarding the use and disclosure of your information beyond what is covered in this Privacy Statement.

ACRS does not collect personal health information through its website. Clients seeking health services are directed to contact ACRS staff via phone or email for intake.

ACRS does not collect phone numbers for SMS texting through its website. Instead, phone numbers are collected by ACRS staff during interactions with clients, donors, and volunteers, and are then manually entered into the SMS system.

ACRS is committed to protecting the privacy of users of acrs.org and its SMS text services and will use and disclose personal information only as outlined in this Privacy Statement.

Website Privacy Statement 

Use and Disclosure of Information 

ACRS does not collect or store personal health information on its website. All inquiries related to health services are directed to staff via phone or email for intake and follow-up. 

ACRS collects donor information through a third-party platform, Classy, when users make donations. This third-party service may collect personal and payment information to process donations securely. Please review Classy’s privacy policy for details on their data handling practices. 

ACRS does not sell or rent personal information about website visitors. 

SMS Privacy Policy 

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

SMS Terms & Conditions 

If you elect to sign up for text message alerts from ACRS, you agree to receive informational messages (appointment reminders, account notifications, etc.) from us. Message frequency may vary. Message and data rates may apply. For help, reply HELP. You can opt out at any time by replying STOP.” Emails, voice messages, and SMS text messaging. 

Security 

ACRS takes security measures to protect your information; however, text messaging, email, and internet communications are not fully secure. While we make every effort to safeguard your privacy, we cannot guarantee the confidentiality of any communication transmitted via the internet, text message, or email. For sensitive inquiries, we encourage you to contact ACRS by phone or mail. 

The ACRS website and SMS services have security measures in place to help protect against loss, misuse, unauthorized access, or alteration of information under our control. These measures include: 

  • Encryption of data using Secure Socket Layer (SSL) technology for web communications.
  • Use of secure messaging services when sending sensitive information electronically.

Collection and Use of Personal Information 

  1. Information Collection & Use

ACRS does not collect personal health information through its website or SMS services. 

ACRS may collect the following personal information from users: 

  • Contact details (name, email, mailing address, phone number).
  • Donation preferences (if donating via Classy).
  • Email and SMS subscription preferences.

We use this information to: 

  • Send service updates and event notifications.
  • Respond to inquiries.
  • Send newsletters, text messages, or emails (when opted in).
  • Improve website functionality and marketing efforts.

  1. Web Logs

Like most websites, ACRS collects web log data to track visitor interactions. This includes: 

  • IP address and browser type.
  • Date, time, and pages visited.
  • Referral websites.

Web log data is stored securely and used for internal analysis, site improvements, and security monitoring. 

  1. Opt-Out Options

Users can unsubscribe from emails, text messages, or newsletters by: 

  • Following unsubscribe links in messages.
  • Replying STOP to opt out of SMS notifications.

  1. Data Retention

Personal data will be retained only as long as necessary to fulfill the purpose for which it was collected, or as legally required. 

  1. Social Media Features

ACRS’s website includes Facebook, Instagram, X (Twitter), and YouTube integrations, which may collect user data. Interactions with these features are subject to each platform’s privacy policy. 

  1. Third-Party Websites

ACRS’s website contains links to external websites. ACRS is not responsible for the privacy practices of these third parties. Users are encouraged to review external privacy policies before providing personal information. 

  1. Location Data

The website may collect general location data (via IP address) to customize content. This does not track or store precise user location data. 

Privacy Settings 

ACRS respects your privacy and provides options for you to manage how your data is collected and used when you visit our website. 

Opting Out of Google Analytics Tracking 

We use Google Analytics to analyze website traffic and improve user experience. If you prefer not to have your data collected by Google Analytics, you can opt out by installing the Google Analytics Opt-Out Browser Add-on provided by Google. This add-on prevents your data from being used by Google Analytics across all websites. 

Download Google Analytics Opt-Out Add-on 

Managing Cookies & Tracking Preferences 

Some features on our website may use cookies or third-party tracking tools. You can manage or disable cookies through your browser settings. Here’s how you can do it on different browsers: 

Additional Opt-Out Options 

  • If you use an ad blocker or privacy extension (e.g., Privacy Badger, Ghostery), these tools can help block trackers on our website. 
  • You can also enable Do Not Track (DNT) in your browser settings, though ACRS does not currently respond to these signals. 

Questions & Contact Information 

If you have questions about this Privacy Statement, please contact compliance@acrs.org.

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